Returns & Exchanges
We understand that making a purchase online or through a Mail Order service can sometimes mean that you receive something that you are not completely satisfied with. If you are not satisfied with an item, we will take any reasonable action to amend the situation.
Please contact us within 60 days of receiving your package to discuss a refund, an exchange or a credit where applicable.
Please contact us at 1-800-663-6953 or firstname.lastname@example.org to obtain a Return Authorization Number for Mail Order or Online returns or exchanges. In some cases you may be able to return your purchase to an Opus store, if it's more convenient for you, however we still recommend you contact our Mail Order department first to make arrangements.
RECEIVING YOUR ORDER:
When your parcel arrives, please take a quick look to see if the package is damaged in any way. If there is substantial damage to the package or your goods, please write 'Damaged' on the shipping slip above your signature in order to refuse the package and establish a claim. Please contact our Mail Order & Online Sales Department to let us know of any damages.
Some purchases may be a final sale, for example in the case of frames shipped with glass or clearance items. We will apply a 20% restocking fee if the item was cut to your specifications, as is the case with custom framing and matting.
All Special Order Items and Clearance Items are considered a final sale.
RETURN AUTHORIZATION NUMBER:
Please contact our Mail Order Department at 1-800-663-6953 or email@example.com to obtain a Return Authorization Number if you are returning your item to our Mail Order & Online Sales Department. Please ensure that this number is written on the outside of your package.
SHIPPING RETURNED ITEMS BACK TO OPUS:
We cannot process refunds until we have received the product back in good condition. If you are shipping something back to us, we do ask that you ensure the product is properly and safely packaged and shipped back via Canada Post Regular Parcel Service. This is an important step in ensuring that your refund can be processed effectively.
If the product is damaged or defective, we will refund your regular parcel post shipping costs when we receive the item. If you are returning an item because you have changed your mind about the product, then the return postage will not be reimbursed. This is subject to the product arriving back to us in satisfactory condition.
RETURNING SPECIAL ORDERS:
Special Orders are a final sale unless the product is defective. Please contact us within 2 week (14 days) to let us know if the product you received is defective. We will then arrange to have a replacement sent to you.
Any further questions can be directed to our National Mail Order and Account Services Department at 1-800-663-6953 or email: firstname.lastname@example.org