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Shipping Exceptions
When you see these icons it means that your order will have special shipping requirements. Please see below for details.
Oversize / Overweight Items & Shipping Costs
• Any item with a dimension 38" and larger is considered oversize.
• Any item weighing more than 66 lbs is considered overweight.
As oversize and overweight items will have surcharges applied by shipping services, the actual shipping fees will be applied to your order once we have received a shipping quote from the carrier (generally received within 1-2 business day). We will contact you with the shipping quote and to collect payment information for this charge.
Please note that, depending on the location of the delivery address, orders with oversize and overweight items may result in a sizeable shipping charges. We're happy to look into shipping costs prior to you placing your order: please call us at 1-800-663-6953 ext 1 or e-mail us at sales@opusartsupplies.com with the requested items and full street address for a shipping quote.
In-Store Only Items
When you see this icon it means this item is available in store only and is not available for delivery.
Fragile, Temperature-Sensitive, & Hazardous Materials
Some items are not able to be shipped, please see below for details. As an alternative to shipping, our Mail Order Department can often arrange for a prepaid pick-up at one of our retail stores; please call us at 1-800-663-6953 ext 1 to discuss the available options.
Items that contain Glass
• We are unable to ship frames with glass, aside from our bulk Shipping Packs where the glass is packaged to minimize damage.
• Bulk frame shipping packs are final sale: though they are packaged to minimize damage to the glass, breakage may still occur in transit.
• Tables with glass tops, such as The Futura Craft Station and Solano Adjustable Drafting Table, are highly susceptible to breakage during shipping. These items can only be shipped within the Greater Vancouver Area by a same-day service carrier.
Canvas larger than 30"x40"
Opus does not ship pre-stretched canvases larger than 30x40" as these larger sizes are frequently damaged in transit.
48x96 sheets of cardboard and foamcore
We are able to ship 48x96 sheets of cardboard and foamcore but, as they are very fragile, they are best ordered in larger quantities (10+)
Hazardous materials
Hazardous materials, such as spray paint, spray varnishes, and solvents, can be shipped only by ground: they cannot be shipped by air.
Temperature-sensitive products
While most paints can handle a few freeze-thaw cycles, latex-based products such as moldmaking latex and watercolour masking fluid will not survive being frozen. Other products that should not be frozen are:
• Pebeo Cerne Relief
• Golden Matte Digital Ground
• FW Inks
• Daler Rowney Pearlescent Inks
• Amaco Cloud Clay
• Calligraphy Pen Cartridges
If these products are required in the winter, they may need to be sent via heated truck.
Plaster Sculptures
The Masters Torino Sculptures are very fragile and are only available for in-store pick-up.
Paper Sheets
Our minimum shipping requirement for paper is 25 sheets. While we do endeavour to package your orders to ensure they arrive safely and without damage, small quantities of paper are fragile and may not survive their journey. You can also order a piece of foamboard or hardboard to support your paper if you do not require 25 sheets. Opus Art Supplies does not ship sheets of paper rolled.
Remote Locations & Shipping Costs
All orders for destinations to the Northwest Territories, Nunavut and the northernmost parts of Quebec and Ontario will be charged actual shipping. You will be contacted with a shipping quote.
Often, remote locations can be identified by postal codes containing "0"s. However, that is not always the case. Canada Post and other freight carriers, such as Purolator, UPS, etc., add freight surcharges for service to certain areas.
Additional shipping fees may apply to orders shipped to an island, rural route, residential area, or orders shipped to places that are far from shipping hubs. In instances where freight carriers deem a shipping address as remote, within the bounds of their extended shipping area policies, or any instance where the carrier adds a surcharge to the order, our shipping rates that are based on the dollar value of an order do not apply; the actual shipping fees will be applied to your order.
If you are concerned about remote shipping costs, please call us at 1-800-663-6953 ext 1 or e-mail us at sales@opusartsupplies.com with the requested items and full street address for a shipping quote.
If you have any questions regarding these shipping exceptions or other concerns, please contact us at 1-800-663-6953 ext 1 or email sales@opusartsupplies.com.
